If your HAVEN device is displaying that it is inactive or the LED is flashing blue, a soft reset is a powerful way of restarting your device in full. It's the first step in remedying any potential errors or issues that may crop up.

Check out our short video on when to use a short or hard reset below.



Please note: Always try a soft reset before a hard reset.



1. Insert a pin into the small hole to the left of the antenna and push down once.



2. Your HAVEN device should come back online and return to its normal, connected state.


If soft resetting your device has not resolved the issue you are facing, we recommend a hard reset.

If you're unsure of what steps to take, follow any one of our related articles below or reach out to our dedicated support team. We're here to help.




If you are continuing to face issues with your HAVEN device or data, our dedicated Professional Support can be contacted directly via 1-833-442-7776 or



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