Has your HAVEN Monitor or Controller fallen offline? Whether this occurred unexpectedly, due to a power cut or wi-fi interruption, we have you covered.
If you're having trouble viewing your HAVEN data it's a good idea to verify the LED state. Details on the LED state can be found here.
Bringing your HAVEN Device back online
-
If there is an LED state (illuminated LED), then follow the appropriate steps in our LED status article.
-
If the light is still blinking or does not turn green with an aqua flash after troubleshooting, perform a hard reset and re-install the HAVEN device.
-
- If the LED is not illuminated, then we’ll troubleshoot the power.
- Power cycle the device - if the HAVEN device is powered by a system transformer the entire system may need to be powered down and back up.
- Check the connection to ensure there are no loose cables.
-
Optional - use a multimeter to check the voltage.
-
If there's no voltage, check the power source for issues.
-
If a voltage of 9-36V exists, then the device might need a replacement. Our Customer Support team can be reached via the links at the bottom of this article.
-
-
-
Perhaps you are no longer receiving data via the HAVEN IAQ App or Pro Portal?
-
Check your device LED state - is it illuminated or corresponding with one of our LED status indicators?
-
Refer to the HAVEN Central Air Monitor - LED light colours, if your issue is not covered in this help centre article please send us a ticket via prosupport@haveniaq.com
-
Related Articles
- HAVEN Central Air Monitor - LED light colours
- HAVEN Central Air Monitor - Soft Reset
- HAVEN Central Air Monitor - Hard Reset
If you cannot bring your device online or if you have any queries relating to HAVEN, you can contact us directly via 1-833-442-7776 or prosupport@haveniaq.com
Comments
0 comments
Please sign in to leave a comment.