Has your HAVEN Monitor or Controller fallen offline? Whether this occurred unexpectedly, due to a power cut or wi-fi interruption, we have you covered.

If you're having trouble viewing your HAVEN data it's a good idea to verify the LED state. Details on the LED state can be found here.

Bringing your HAVEN Device back online

  • If there is an LED state (illuminated LED), then follow the appropriate steps in our LED status article.

    • If the light is still blinking or does not turn green with an aqua flash after troubleshooting, perform a hard reset and re-install the HAVEN device.

  • If the LED is not illuminated, then we’ll troubleshoot the power.
  1. Power cycle the device - if the HAVEN device is powered by a system transformer the entire system may need to be powered down and back up.

  2. Check the connection to ensure there are no loose cables.
    • Optional - use a multimeter to check the voltage.

      • If there's no voltage, check the power source for issues.

      • If a voltage of 9-36V exists, then the device might need a replacement. Our Customer Support team can be reached via the links at the bottom of this article.

  • Perhaps you are no longer receiving data via the HAVEN IAQ App or Pro Portal?

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If you cannot bring your device online or if you have any queries relating to HAVEN, you can contact us directly via 1-833-442-7776 or




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