browse

Has your HAVEN Monitor or Controller fallen offline? Whether this occurred unexpectedly, due to a power cut or wi-fi interruption, we have you covered.

If you're having trouble viewing your HAVEN data it's a good idea to verify the LED state. Details on the LED state can be found here.


Bringing your HAVEN Device back online

  • If there is an LED state (illuminated LED), then follow the appropriate steps in our LED status article.

    • If the light is still blinking or does not turn green with an aqua flash after troubleshooting, perform a hard reset and re-install the HAVEN device.

  • If the LED is not illuminated, then we’ll troubleshoot the power.
  1. Power cycle the device - if the HAVEN device is powered by a system transformer the entire system may need to be powered down and back up.

  2. Check the connection to ensure there are no loose cables.
    • Optional - use a multimeter to check the voltage.

      • If no voltage, check the power source

      • If a voltage of 9-36V exists, then the device might need a replacement. You can send us a ticket via prosupport@haveniaq.com to begin the process.

  • Perhaps you are no longer receiving data via the HAVEN IAQ App or Pro Portal?

Related Articles

 

 

If you cannot bring your device online or if you have any queries relating to HAVEN, you can contact us directly via 1-833-442-7776 or prosupport@haveniaq.com

 

Comments

0 comments

Please sign in to leave a comment.

Was this article helpful?

0 out of 0 found this helpful
Powered by Zendesk