How can my service company edit my customers' automation settings?

The Pro's remote control for managing customers' automations

Your service company now has access to your customers' automations in the portal to help them reach their optimal comfort! You can now:

• View what Automations are connected for each pillar of IAQ

  • Humidity
  • Ventilation
  • Filtration

• Edit Automation activation setpoints and thresholds

• Edit Schedules

• Override Automation settings to turn automations on and off as needed

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How can it be accessed

1. Log into pro.haveniaq.com

2. From the Customers List page, click into one of your customers that has automations configured via a HAVEN Controller.

3. Select the "Equipment" tab on the left side of the window. 

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Editing Humidity Automation settings

• Click and drag the slider to your customer's preferred set point. This will show up in RH or dew point, depending on how it was set up during installation.
• Don't forget to hit save!

Editing Ventilation Automation settings

• Select the activation threshold, either Fair or Poor. This will ensure the equipment is triggered on when the readings climb either ABOVE Good (default) or ABOVE Fair. 
• Click save if you've made changes, or cancel if you want to revert back to the pre-edited settings.

Editing Filtration Automation settings

• Select the activation threshold, either Fair or Poor. This will ensure the equipment is triggered on when the readings climb either ABOVE Good (default) or ABOVE Fair. 
  • The unit used will default to what was used during the Controller installation. You can change what's shown here by navigating to your Account page and changing the display units.
• Click "Save" if you've made changes, or "Cancel" if you want to revert back to the pre-edited settings.

Override an Automation

• Navigate to the "Activation Group" you want to override. It will have an "Override" button in the top right corner. Click it!
• Select 1 hour or 24 hours.
• Click "Save" if you've made changes, or "Cancel".
• You can Cancel the Override after you've set it up too, by clicking "Cancel".

Editing Schedule settings

• Click the "Schedules" tab to the left of "Automations".
• The toggle in the top right corner of either "Weekday" or "Weekend" will TURN OFF/ON the schedule. 
• Edit the intervals you want the equipment to be activated. 
• If you update the "Awake" start and stop time, this will automatically adjust the "Asleep" start and stop times.
• Click "Save" or "Cancel".

Still to come

• Adding custom activation set points for Ventilation and Filtration instead of using our default Good/Fair/Poor ranges
• Adding reference measurements from the Pro Portal (after installation) to help calibrate temperature or humidity readings