Lucy-Cameron
Articles
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Equipment identification
COMING SOON! Summary Pro can add nicknames to the equipment during initial setup to help them select the right equipment for automations and interlocks later. The equipment list will ONLY show wha...
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Install / One-step equipment setup
COMING SOON! Summary With the intention of providing an enhanced overview of whole system, Pros can now add in all HAVEN devices and HVAC/IAQ equipment per zone in one step when they are installin...
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HAVEN Central Air Monitor - LED light colors
When power is supplied to the Central Air Monitor, the LED indicator on the probe is our way of letting you know what state the Monitor is currently in. The LED indicator is located to the right o...
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HAVEN Central Air Controller - LED light colors
Just like with the Central Air Monitor, the Central Air Controller communicates its status through its LED. The Controller has 3 LED indicator. The one that communicates its status is the first on...
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Introducing Realtime Alerts for HAVEN Pros
Summary We know as HVAC professionals, you don’t always have the time or the human resources to be poking around in the Pro Portal to validate what issues exist after your team has installed HAVE...
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How do I view Ecosense data in the Pro Portal?
Step 1: Homeowners/your customers will need to make sure that they have completed the account association steps so that any Ecosense devices become available in the HAVEN ecosystem. This also ...
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Is HAVEN compatible with communicating air handlers?
We're so glad you asked. Our HAVEN Monitor can be installed alongside ANY air handler. As long as it's in the return duct and we have regular airflow that is above 60fpm (0.3m/s), we're golden. I...
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Resuming an in-progress installation
The problem we wanted to solve Inevitably, we've all experienced either: Needing to quit a HAVEN Installation mid-way or go back in the process to correct something Needing to switch to a differen...
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How can my service company edit my customers' automation settings?
The Pro's remote control for managing customers' automations Your service company now has access to your customers' automations in the portal to help them reach their optimal comfort! You can now:...
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How to install the HAVEN Central Air Controller
First time installing the Controller? We recommend watching our Intro to the Controller video: Please note: If you have both a Central Air Monitor and a Central Air Controller, the Monitor must ...